This policy explains what personal information ZH88 collects when you use zh88.cash, how we use it, who we share it with, and what rights you have over it. We have kept the language as plain as possible so you actually understand what you are agreeing to.
The short version: ZH88 collects personal information to run your account, process your transactions, keep the platform secure, and comply with legal obligations. We do not sell your data. You have rights over your data. This policy explains all of it in plain language.
ZH88 ("we," "us," "our") operates the online gaming and sports betting platform available at zh88.cash ("the Platform"). We are the data controller for personal information collected through the Platform — meaning we are the entity responsible for deciding how and why your data is used.
This Privacy Policy applies to all personal data collected from individuals who visit zh88.cash, register a player account, use any ZH88 product or service, contact our customer support team, or interact with ZH88 promotional communications. It covers data collected via the website, any mobile-optimised version of the platform, and direct communication channels including email and live chat.
By creating a ZH88 account or using the Platform, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read alongside the ZH88 Terms and Conditions, which govern your use of the Platform as a whole. Both documents together form the foundation of your relationship with ZH88 as a player.
If you have questions about anything in this Policy, our data team can be reached at support@zh88.cash. We have tried to write this document in plain language specifically because ZH88 is a platform for Pakistani players who deserve to understand exactly what happens with their information — not have it buried in legal text.
ZH88 collects different categories of personal data depending on how you interact with the Platform. Here is a breakdown of the main types:
When you create a ZH88 account, we collect your full name, date of birth, residential address, email address, and mobile phone number. This information is required to open and manage your account. Where identity verification (KYC) is required — typically before processing withdrawals above a certain threshold — we may also collect a copy of your national identity card (CNIC), proof of address, or other identity documents.
ZH88 records all financial transactions associated with your account, including deposits, withdrawals, bets placed, game results, and bonus activity. For deposit and withdrawal purposes, we collect details of your payment method — for mobile wallets this includes your registered mobile number and wallet identifier; for bank cards it includes partial card details. ZH88 does not store full card numbers.
We collect data about how you use the Platform, including pages visited, games played, betting history, session duration, device type, operating system, mobile network, IP address, and browser information. This data helps us improve the platform experience, detect fraud, and personalise content where you have opted in.
When you contact ZH88 customer support — whether via live chat, email, or any other channel — we retain records of those communications. This helps us provide consistent service and resolve any follow-up queries about previous interactions.
You may voluntarily provide additional information through preference settings, responsible gaming declarations, bonus opt-in selections, or survey responses. This information is used only for the purpose for which you provided it.
ZH88 uses your personal data for the following purposes:
To create, maintain, and administer your ZH88 player account, verify your identity, process your transactions, manage your bonus eligibility, and provide you with access to all Platform features.
To process deposits and withdrawals via your chosen payment method, confirm transaction accuracy, prevent payment fraud, and maintain accurate financial records as required by our legal and licensing obligations.
To respond to your queries, resolve disputes, handle complaints, and provide technical assistance. Support communications are retained to ensure continuity of service when you follow up on previous interactions.
To detect, investigate, and prevent fraudulent activity, money laundering, underage gaming, duplicate account registration, and other prohibited conduct. ZH88 uses automated systems and manual review processes for this purpose.
To meet obligations under applicable laws and our operating licence, including identity verification requirements, record-keeping obligations, and reporting requirements to regulatory authorities where applicable.
To monitor gaming behaviour for signs of problem gambling, enforce responsible gaming tools you activate (such as deposit limits and self-exclusion), and fulfil our duty of care obligations toward players.
To analyse usage patterns, test new features, measure performance, and improve the overall experience for Pakistani players. Analytical data used for this purpose is typically aggregated and not linked to individual account profiles.
To send you promotional information about ZH88 offers, new games, cricket betting events, and loyalty programme updates — but only where you have given your consent to receive such communications. See Section 10 for details on managing your marketing preferences.
ZH88 processes your personal data on the following legal grounds:
ZH88 does not sell your personal data to third parties. We share data only where necessary for the operation of the Platform, compliance with legal obligations, or delivery of services you have requested. The categories of recipients are:
When you make a deposit or withdrawal, we share the necessary transaction details with your chosen payment provider — Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT processors, or Visa/Mastercard acquiring banks. These providers have their own privacy policies and data protection obligations. ZH88 shares only the data necessary to complete your transaction.
For KYC verification, ZH88 may use third-party identity verification providers who process the documents you submit. These providers are bound by confidentiality agreements and data processing obligations consistent with this Policy.
Live dealer game studios and RNG game software providers may receive limited technical data (such as session identifiers and bet transactions) necessary to operate their games on the Platform. These providers do not receive your full identity or financial details beyond what is required for game delivery.
ZH88 uses third-party fraud detection tools that may process IP address data, device fingerprints, and behavioural patterns to identify suspicious activity. This processing is conducted under legitimate interests and is not used for purposes beyond fraud prevention.
ZH88 may disclose personal data to regulatory bodies, law enforcement agencies, or courts where required by law, pursuant to a valid legal request, or where we have reasonable grounds to believe disclosure is necessary to prevent illegal activity.
Important: ZH88 never shares your personal data with advertisers, data brokers, or any other third party for commercial purposes unrelated to the operation of your ZH88 account.
ZH88 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to legal requirements that may mandate longer retention periods. The following general retention periods apply:
Following the applicable retention period, personal data is securely deleted or anonymised. ZH88 reviews its data holdings periodically to ensure that data is not retained beyond its necessary period.
ZH88 uses cookies and similar tracking technologies to operate the Platform, improve performance, and — where you have consented — to personalise your experience and measure the effectiveness of promotions. The main categories of cookies used by ZH88 are:
| Cookie Type | Purpose | Required? |
|---|---|---|
| Essential | Session management, login state, security tokens, and platform functionality that cannot operate without these cookies. | Yes |
| Functional | Remembering your preferences such as language, display settings, and last-used games. | No |
| Analytical | Measuring page visits, feature usage, session duration, and error reporting to improve Platform performance. | No |
| Marketing | Tracking which promotions you have seen or clicked to avoid showing the same offer repeatedly and to measure campaign effectiveness. | No |
Essential cookies cannot be disabled as they are necessary for the Platform to function. For all other cookie categories, you can manage your preferences through the cookie settings accessible from the Platform's settings menu. Withdrawing consent for non-essential cookies will not affect your ability to use the core features of ZH88.
ZH88 applies industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction. The technical and organisational measures in place include:
No system is completely immune to security risks, and ZH88 cannot guarantee absolute security. However, we maintain robust protections that meet the standards expected of a licensed online gaming operator. You also play a role in keeping your account secure — please use a strong, unique password for your ZH88 account and do not share your login credentials with anyone.
Data Breach Notification: In the event of a data breach that is likely to result in a risk to your rights and freedoms, ZH88 will notify affected players as soon as reasonably practicable and will take immediate steps to contain the breach and minimise impact.
As a ZH88 player, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting us at support@zh88.cash:
You have the right to request a copy of the personal data ZH88 holds about you. We will respond within 30 days of a valid request.
If any personal data ZH88 holds about you is inaccurate or incomplete, you have the right to request a correction.
You can request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention requirements.
You can request that ZH88 limit the processing of your data in certain circumstances, such as while a dispute about accuracy is being resolved.
Where processing is based on consent or contract, you can request that your personal data be provided in a structured, machine-readable format.
You can object to processing based on legitimate interests, including profiling. You can also withdraw consent for marketing at any time.
ZH88 will only send you marketing communications — including promotional emails, SMS messages, and in-platform notifications about bonuses, new games, cricket events, or ZH88 loyalty programme updates — where you have given your explicit consent to receive them.
You can manage your marketing preferences at any time through your ZH88 account settings under the "Notifications" or "Communication Preferences" section. You can also opt out of email marketing by clicking the unsubscribe link included in every marketing email ZH88 sends. Once you unsubscribe or withdraw consent, ZH88 will stop sending marketing communications within a reasonable processing period — typically within 48 hours.
Opting out of marketing communications does not affect service-related messages, such as account verification emails, transaction confirmations, security alerts, or support responses. These communications are essential to the operation of your ZH88 account and are sent regardless of your marketing preferences.
ZH88 does not send marketing communications to players who are registered as self-excluded under the Platform's responsible gaming programme. If you have self-excluded your account, any previous marketing consent is automatically suspended for the duration of the exclusion period.
ZH88 is an adult platform. The minimum age to register and use zh88.cash is 18 years. ZH88 does not knowingly collect personal data from individuals under the age of 18. If we become aware that an account has been registered by or on behalf of a person under 18, we will immediately suspend the account, investigate the matter, and take appropriate action including account closure and return of any legitimate deposits net of any gaming activity.
If you are a parent or guardian and you believe a minor has registered an account on ZH88 using your payment method or personal details, please contact us immediately at support@zh88.cash. We will treat such reports as a priority and take prompt action.
ZH88 applies age verification checks at registration and at withdrawal processing stages. We use database checks and document verification to confirm that account holders are 18 years or older. We take this obligation seriously and apply robust controls to prevent underage access to the Platform.
The ZH88 Platform does not contain links to third-party websites for general browsing purposes. However, certain integrated services — such as payment gateways and live game studios — involve interactions with third-party systems as part of their operation. These third-party systems have their own privacy policies, which govern how they handle data within their environments.
ZH88 vets its third-party service partners for data protection standards before engaging them and requires contractual commitments to handle player data appropriately. However, ZH88 is not responsible for the privacy practices of third-party providers beyond what is expressly agreed in our service contracts with them.
If you use a payment app such as Easypaisa or JazzCash in connection with your ZH88 transactions, the data you provide to those apps is governed by the relevant app provider's own privacy policies, which ZH88 has no control over and no responsibility for.
ZH88 may update this Privacy Policy from time to time to reflect changes in how we collect or use data, changes in legal or regulatory requirements, or improvements in how we explain our practices to players.
Where changes are material — for example, if we add a new category of data use or change how long we retain your data — we will notify registered players by email and display a prominent notice on the Platform before the changes take effect. The date of the most recent update is shown at the top of this Policy.
Continued use of ZH88 following a notified Policy update constitutes your acceptance of the revised Policy. If you do not agree with any material changes, you should contact ZH88 support to request account closure before the changes take effect. Your data rights described in Section 9 continue to apply regardless of any Policy updates.
For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact us using the following channels:
ZH88 will acknowledge privacy-related requests within 48 hours and respond substantively within 30 calendar days. If your request is complex or involves a large volume of data, we will notify you if we need additional time, explaining the reason for any delay.
If you are not satisfied with our response to a privacy concern, you have the right to raise the matter with the relevant data protection authority in your jurisdiction. ZH88 takes all privacy complaints seriously and will cooperate fully with any regulatory investigation.
Six commitments that define how ZH88 actually handles your personal information day to day.
Your personal information exists on ZH88 to operate your account and fulfil legal obligations. It is not a commodity. ZH88 does not share your data with advertisers, data brokers, or any third party for commercial purposes unrelated to your account.
Every piece of data that travels between your device and ZH88 servers is protected by TLS/SSL encryption. Sensitive data stored on our systems — including payment details and identity documents — is also encrypted at rest.
When you use Easypaisa, JazzCash, NayaPay, or IBFT on ZH88, we share only what is needed to process your transaction. We do not pass your full payment credentials or ZH88 account history to your payment provider unnecessarily.
ZH88 only sends promotional communications with your explicit consent. You can turn them off at any time through your account settings or by clicking the unsubscribe link in any marketing email. It takes effect within 48 hours.
You can request a copy of all personal data ZH88 holds about you, ask us to correct inaccuracies, or request deletion where there is no legal reason to keep it. Data requests are handled within 30 days.
In the unlikely event of a data breach affecting your personal information, ZH88 will notify you as quickly as possible, explain what happened, and detail the steps we have taken to contain and address the issue.
Now that you know exactly how ZH88 handles your data, create your free account and start playing. Live dealer Teen Patti, PSL cricket betting, crash games, and Baccarat — all in PKR with local payment methods and your privacy protected.
Your personal data is protected under this Privacy Policy. Questions? Contact us at any time.